Terms and Conditions

Please read the following terms and conditions very carefully as your use of our services is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By accessing this website or mobile application and using any of our services you agree that you have read, understood and are bound by the Terms.

In these Terms, references to “you”, “User” shall mean the end user accessing raaonlinecertify.com or raaonline.co.in “Website”, and/or the mobile application RAAonline collectively referred to as “RAAONLINE Platform its contents and using the Products and Services offered through the RAAONLINE Platform [“Services”]. “We”, “us” and “RAAONLINE”, “our” shall mean Raaonline Medinfo Private Limited, it’s predecessors and successors in interest. We reserve the right to change the terms and conditions of these Terms from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

The RAA Platform, products and services may be software that is downloaded to your computer, phone, tablet, or other mobile device and you agree that we may automatically update this software, and that these Terms will apply to such updates. Please read these Terms carefully, and contact us if you have any questions. By using our Services, you agree to be bound by these Terms, including the policies referenced in these Terms. These Terms constitute an electronic record in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediaries guidelines) Rules, 2011 thereunder, as amended from time to time.

1. License and Access

Subject to your compliance with these Terms and Conditions, we grant you a limited, nonexclusive, non-transferable, revocable license to access and use the App for your personal, noncommercial purposes.

You may not:

  • Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the App.
  • Rent, lease, lend, sell, redistribute, or sublicense the App.
  • Use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms and Conditions.

2. Accounts

You need to use our Services and access most Courses on our Platform. Keep your password somewhere safe, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting us at support@raaonlinecertify.com. By creating an Account on our Platform you confirm that you are over the age of 18 years and are authorized to enter into Contracts including this with RAAONLINE. As a minor if you wish to use our Services, such use shall be made available to you by your legal guardian or parents, who have agreed to these Terms. In the event a minor utilizes the Platform, it is assumed that he/she has obtained the consent of the legal guardian or parents and such use is made available by the legal guardian or parents as evidenced by the Payment made for the Courses.

You need an account for most activities on our platform, including to purchase and enroll in a course. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a name, phone number and a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account.

3. Content

When you enroll in a Course, you get a license from us to view it via the RAAONLINE Platform and no other right. Don’t try to transfer or resell courses in any way. RAA grants you a limited, non-exclusive, non-transferable license to access and view the courses and associated content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular courses or feature of our Services. All other uses are expressly prohibited. You may not copy, reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any course or content unless we give you explicit permission to do so in a written agreement.

In the preparation of the Platform, courses and contents therein, every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors may occur. In particular, but without limiting anything here, RAA disclaims any responsibility for any errors and accuracy of the information that may be contained in the Platform. Any feedback from you is most welcome to make the Platform and contents thereof error free and user friendly. The Platform also reserves the right and discretion to make any changes/corrections or withdraw/add contents at any time without notice.

Certificate Courses:

You may receive a certificate of completion issued by RAA when you successfully complete a Course on our Platform. The Services may also allow you to enroll in courses or programs or similar programs offered by RAA that are provided in conjunction with other universities, medical councils or other statutory bodies. In such matters, RAA serves as the distance education providers of these programs and determines admissions, refunds, and graduation or completion policies and requirements. Nothing in these Terms shall restrict the applicability of any institutional policies established by the relevant certifying authority in connection with these Courses (e.g., student codes of conduct); such policies shall supplement these Terms and to the extent there is a conflict between such policies and these Terms, as between you and the Institution Policies, the Institution Policies shall prevail.

4. User Generated Content

You may post content, comments, questions, reviews on our courses on our Platform [User Content]. To the extent that you provide User Content, you grant RAA a fully-transferable, royalty-free, perpetual, sub licensable, non-exclusive, worldwide license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content. Nothing in these Terms shall restrict other legal rights RAA may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms.



The prices of courses on RAA are fixed and non-negotiable. We may from time to time run offers and promotions with certain specific conditions and terms during which time certain courses may be available at discounted prices for a specific period of time. The price applicable to a course will be the price at the time you complete your purchase of the course (at checkout). Any price offered for a particular course may also be different when you are logged into your account from the price available to users who aren’t registered or logged in. If you are logged into your account, the listed currency you see is based on your location when you created your account. If you are not logged into your account, the price currency is based on the country where you are located.

If you are a student located in a country where use and sales tax, goods and services tax, or value added tax is applicable to consumer sales, we are responsible for collecting and remitting that tax to the proper tax authorities. Depending on your location, the price you see may include such taxes, or tax may be added at checkout. While we take every precaution to generate invoices as per the payments received, if there is an error in the invoice or the prices on the invoice please contact us immediately and we will have them rectified.


You agree to pay the fees for courses that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. RAA works with third party payment processing partners to offer you the most convenient payment methods and to keep your payment information secure. When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the course you are enrolling in, you agree to pay us the corresponding fees within thirty (30) days of notification from us. We reserve the right to disable access to any course for which we have not received adequate payment.

We use a third party payment processor/gateway to process payments. In the event that a payment has been made and money has been deducted from your account it may take upto 7 days to reflect in our accounts if there is a technical error. We will make every effort to ensure that the third party payment service provider either transfers the money to us or refunds it to your account as per common practice.


In general we do not offer refunds. In special circumstances if specifically sought for and you have made a payment and request for a refund before accessing any of the content of the Course we may accept your request for a refund. If we decide to issue refund credits to your account, they will be automatically applied towards your next course purchase on our Platform. Refund credits may expire if not used within a specified period, and have no cash value, in each case unless otherwise required by applicable law.

At our discretion, if we believe you are abusing our refund policy, such as if you’ve consumed a significant portion of a course that you want to refund or if you’ve previously refunded a course, we reserve the right to deny your refund, ban your account, and/or restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms or our you will not be eligible to receive a refund.

6. Restrictions on Use of Platform

Your use of our Platform and Services is solely for Your personal and non-commercial use. Any use of the Platform, Services or courses or their contents other than for personal purposes is prohibited. Your personal and non-commercial use of this Platform or our Services and/or Courses shall be subjected to the following restrictions:

a) You may not decompile, reverse engineer, or disassemble the contents of the Platform or modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform and/or our Website/Mobile Application and/or Services/Courses, or remove any copyright, trademark registration, or other proprietary notices from the contents of the Platform.

b) You will not use this Platform for commercial purposes of any kind, nor advertise or sell the Platform nor solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind, nor use the Platform in any way that is unlawful, or harms RAA or any other person or entity as determined by RAA.

c) You shall not be permitted to perform any of the following prohibited activities while availing our Services or using our Platform:

1. Transmitting material that encourages anyone to commit a criminal offence that results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

2. Alter or modify any part of the Services or Content or Course information.

3. Making available any content that is misleading, unlawful, harmful, threatening, abusive, tortious, defamatory, libelous, vulgar, obscene, child-pornographic, lewd, lascivious, profane, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

4. Interfering with any other person's use or enjoyment of the Platform.

5. Making, transmitting or storing electronic copies of materials and/or content protected by copyright without the permission of the owner, committing any act that amounts to the infringement of intellectual property or making available any material that infringes any intellectual property rights or other proprietary rights of anyone else.

6. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity.

7. Post, transmit or make available any material that contains viruses, trojan horses, worms, spyware, time bombs, cancelbots, or other computer programming routines, code, files or such other programs that may harm the Platform, interests or rights of other users or limit the functionality of any computer software, hardware or telecommunications, or that may harvest or collect any data or personal information about other Users without their consent.

8. Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, materials, systems resources, or gain unauthorized access to user accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites.

9. Disrupt or interfere with the security of, or otherwise cause harm to, the Platform, materials, systems resources, or gain unauthorized access to user accounts, passwords, servers or networks connected to or accessible through the Platform or any affiliated or linked sites.

10. Access or use the Platform in any manner that could damage, disable, overburden or impair any of the Platform's servers or the networks connected to any of the servers on which the Application/Website is hosted.

11. Intentionally or unintentionally interfere with or disrupt the services or violate any applicable laws related to the access to or use of the Platform, violate any requirements, procedures, policies or regulations of networks connected to the Platform or engage in any activity prohibited by these Terms.

12. Use deep-links, page-scrape, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to increase traffic to the Platform, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, or any content, to obtain or attempt to obtain any content, documents or information through any means not specifically made available through the Platform.

13. Use the Services for purposes that are not permitted by these Terms and/or any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdiction.

7. Intellectual Property

RAA Intellectual Property:

Except as mentioned below, all information, content, material, trademarks, services marks, trade names, and trade secrets including but not limited to the software, text, images, graphics, video, script and audio, contained in the Platform, Application, Website, Services are proprietary property and vest exclusively with RAA. No Intellectual Property may be copied, downloaded, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any way without obtaining prior written permission from RAA and nothing in the Platform, Application or Website or Services shall be deemed to confer a right of ownership or any other right, interest or title to or in any of the intellectual property rights belonging to RAA, to the User. You may own the medium/device on which the information, content or materials resides, but RAA shall at all times retain full and complete title to the information, content or materials and all intellectual property rights communicated by RAA through such medium

IP Infringement Take Downs:

RAA respects the intellectual property rights of others. If you believe that material located on or linked to by the Platform violates your copyright, or intellectual property you are encouraged to notify us at support@raaonlinecertify.com. RAA will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material.

8. Privacy Policy

The User hereby consents, expresses and agrees that he/she has read and fully understands the Privacy Policy of RAA in respect of the Platform. You further consent that the terms and contents of such Privacy Policy are acceptable to you. By using the App, you consent to the collection and use of your information as described in the Privacy Policy.

9. Disclaimer

Our Platform provides you with access to compiled educational information and related sources. Such information is provided on an As Is basis and We assume no liability for the accuracy or completeness or use or non obsolescence of such information. We shall not be liable to update or ensure continuity of such information contained on the Platform. We would not be responsible for any errors, which might appear in such information, which is compiled from third party sources or for any unavailability of such information. From time to time the Platform may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to the Website from another website or document without RAA's prior written consent. The contents of the Platform are developed on the concepts covered in the structured curriculum syllabus prescribed for students of various courses. The usage of the Platform is not endorsed as a substitution to the curriculum based education provided by the educational institutions but is intended to supplement the same by explaining and presenting the concepts in a manner enabling easy understanding. The basic definitions and formulae of the subject matter would remain the same. RAA acknowledges that there are various means of delivering structured curriculum pedagogy and inclusion of methods on the Platform does not imply endorsement of any particular method nor exclusion imply disapproval. Subscription to the Platform or usage of our Platform does not in any manner guarantee admission to any educational institutions or passing of any exams or achievement of any specified percentage of marks in any examinations.

RAA’s Platform, including the content, may be compatible only with certain devices/tablets/instruments/hardware. RAA shall not be obligated to provide workable products and/or services for any instruments that are not recognized by RAA or those instruments that may be purchased from any third party which are not compatible with the Platform and Services. RAA reserves the right to upgrade the tablet/type of compatible devices as required from time to time. The RAA Platform is hosted on third party servers and may be subject to routine maintenance. In the event that a scheduled maintenance is to take place, RAA will inform you beforehand by giving you a day's notice if possible. In the event that the servers/services are down and not working on account of a server failure RAA shall not be responsible or liable for any losses. RAA has the right to change, modify, suspend, or discontinue and/or eliminate any aspect(s), features or functionality of the Platform or the Services as it deems fit at any time without notice. Further, RAA has the right to amend these Terms from time to time without prior notice to you. RAA makes no commitment, express or implied, to maintain or continue any aspect of the Platform. You agree that RAA shall not be liable to You or any third party for any modification, suspension or discontinuance of the Platform/Services. All prices are subject to change without notice.


10. Limitation of Liability

To the extent permitted by law, we (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, and even if we’ve been advised of the possibility of damages in advance. Our liability (and the liability of each of our group companies, suppliers, partners, and agents) to you or any third parties under any circumstance is limited to the amount you have paid us in the twelve (12) months before the event giving rise to your claims. Some jurisdictions don’t allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above may not apply to you.

11. Termination and Suspension:

Any violation by You of the terms of may result in immediate suspension or termination of Your Account apart from any legal remedy that RAA can avail. In such instances, RAA may also disclose Your Account Information if required by any Governmental or legal authority. You understand that the violation of these Terms could also result in civil or criminal liability under applicable laws.


a) Notices: All notices served by RAA shall be provided via email to Your account or as a general notification on the Platform. Any notice to be provided to RAA should be sent to support@raaonlinecertify.com. Entire Agreement: The Terms, along with the Privacy Policy, and any other guidelines made applicable to the Platform from time to time, constitute the entire agreement between RAA and You with respect to Your access to or use of the Platform, Application, Website and the Services thereof

b) Severability: If, for any reason, a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.

c) Waiver: Any failure by RAA to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by RAA of that provision or right.

d) Relief: In the event of You breach any of these Terms, You agree that RAA will be irreparably harmed and may not have an adequate remedy in money or damages. RAA therefore, shall be entitled in such event to obtain an injunction against such a breach from any court of competent jurisdiction. RAA's right to obtain such relief shall not limit its right to obtain other remedies

e) Disputes: The Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Further, the Terms shall be subject to the exclusive jurisdiction of the competent courts located in Chennai and You hereby accede to and accept the jurisdiction of such Courts

f) Review: RAA provides these Terms so that You are aware of the terms that apply to your use of the Platform and Services. You acknowledge that, RAA has given You a reasonable opportunity to review these Terms and that You have agreed to them

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at support@raaonlinecertify.com.